Museum Reopening - Member FAQs

What happened to my membership during the closure?  

All memberships were frozen during the closure and no months have been lost. All memberships will be reactivated on the first day the Museum reopens. Your new expiration date will be automatically updated in our database and reflected on your digital member cards.  You don’t have to do anything!

What if I forgot the email I registered with?

If you are unsure which email address you registered, please contact the membership department at 619 795 1465. In the case you forget your password that you created when registering online, you can request a reset link by following the “Forgot Password” prompts.  

Can I still bring guests using my guest passes? 

Yes, members can use guest passes when making a reservation request in advance. Currently, guest passes will not be accepted for walk-up admission and guest passes may only be requested by active members. 

What happened to Members Only Time?

We are inviting members exclusively for the first six days we are open (May 7, 8, 9, 14, 15, 16), and will bring back Members Only Time within the next few months. 

General Member FAQs

How can I purchase a membership? 

You can purchase a membership (for yourself or as a gift) online, over the phone or at the Welcome Desk (when we reopen). Gift memberships must include the members’ names and contact information. If you choose to become a member after paying admission, you may apply  your paid admission toward a membership on the same day of your visit (with receipt).   

How do I get my membership discount when making an online purchase? 

You must register as a member through our online portal by clicking the REGISTER button in the top right hand corner of the webpage. You will need to fill in your contact information (same as you provided when you purchased your membership). During this process, you will create a password that you will use to sign in to the portal to receive membership discounts in the future. All member discounts will be applied on the final page before the payment goes through.  

Member Reservations

Ticket reservations for members only is now open! Members, reserve your tickets here.