All memberships were frozen during the closure and no months have been lost. All memberships will be reactivated on the first day the Museum reopens. Your new expiration date will be automatically updated in our database and reflected on your digital member cards. You don’t have to do anything!
Museum Reopening - Member FAQs
Yes, members must reserve admission on our ticketing page. In order to receive FREE member admission, members must login to our ticketing page using the email that is associated with their membership. For more instructions on this process please visit our Members Only page or email us at firstname.lastname@example.org.
Members can register their membership online with the email associated with the membership. Register online here.
If you are unsure which email address you registered, please contact the membership department at 619 795 1465. In the case you forget your password that you created when registering online, you can request a reset link by following the “Forgot Password” prompts.
Yes, members can use guest passes when making a reservation request in advance. Currently, guest passes will not be accepted for walk-up admission and guest passes may only be requested by active members.
Guest passes are now digitally attached to your membership. If you are unsure of the number of guest passes you have remaining, please email us at email@example.com.
Our membership cards and guest passes are now digital and can be downloaded to a mobile device. Instructions on how to download your membership cards and guest passes can be found here on our Members Only page.
Please call 619 795 1465 or email firstname.lastname@example.org to redeem or activate any physical gift certificate prior to making ticket reservations.
We are inviting members exclusively for the first six days we are open (May 7, 8, 9, 14, 15, 16), and will bring back Members Only Time within the next few months.
General Member FAQs
You can purchase a membership (for yourself or as a gift) online, over the phone or at the Welcome Desk (when we reopen). Gift memberships must include the members’ names and contact information. If you choose to become a member after paying admission, you may apply your paid admission toward a membership on the same day of your visit (with receipt).
Members receive 50% off of the daily rate in our parking garage.
You must register as a member through our online portal by clicking the REGISTER button in the top right hand corner of the webpage. You will need to fill in your contact information (same as you provided when you purchased your membership). During this process, you will create a password that you will use to sign in to the portal to receive membership discounts in the future. All member discounts will be applied on the final page before the payment goes through.
Your Username is your email address. If you are unsure which email address you registered, please contact the membership department at 619 795 1465 or email@example.com. In the case you forget your password that you created when registering online, you can request a reset link by following the “Forgot Password” prompts.
Being a part of the ACM Network enables you to get 50% off general admission for up to six people (see participating list here). Reciprocal privileges do not extend to discounts for gift shop or cafe purchases, parking, special events, programs, summer camps or birthday parties.
You can update minor changes, such as a new mailing address or phone number, at the Welcome Desk. To make member changes and upgrades to your membership level, contact us at 619 795 1465 or firstname.lastname@example.org.
Everyone connected to the membership needs to be listed to receive member benefits and free admission. In addition, we email a special birthday message (with free gift) to your child during their birthday month!
We’re sorry, our memberships are non-transferable and non-refundable.