Membership FAQs

You can purchase a membership (for yourself or as a gift) online, over the phone or at the Welcome Desk. Gift memberships must include the members’ names and contact information. If you choose to become a member after paying admission, you may apply  your paid admission toward a membership on the same day of your visit (with receipt).   

Members receive 50% off of the daily rate in our parking garage.   

You must register as a member through our online portal by clicking the REGISTER button in the top right hand corner of the webpage. You will need to fill in your contact information (same as you provided when you purchased your membership). During this process, you will create a password that you will use to sign in to the portal to receive membership discounts in the future. All member discounts will be applied on the final page before the payment goes through.  

Being a part of the ACM Network enables you to get 50% off general admission for up to six people (see participating list here). Reciprocal privileges do not extend to  the Duo level membership or discounts for gift shop or cafe purchases, parking, special events, programs, summer camps or birthday parties.  

Everyone connected to the membership needs to be listed to receive member benefits and free admission.  In addition, we email a special birthday message to your child during their birthday month!

Please visit our Members Only page on our website and keep an eye out for our monthly member e-newsletter. You can also contact our membership team at membership@thinkplaycreate.org.  

Guest passes are now digitally attached to your membership. If you are unsure of the number of guest passes you have remaining, please email us at membership@thinkplaycreate.org.

Our membership cards are digital and can be downloaded to a mobile device. To download your digital card, you should have received an email from us with the subject line, “Your Digital NCM Membership Card”. Click the link to download your card and you will be able to access it through your Apple wallet or Google wallet, depending on which phone you have. To use your guest passes, you or your guest can simply let our Welcome Desk staff know the account to pull the pass from and they will applied to your guest’s admission.

You can update minor changes, such as a new mailing address or phone number, at the Welcome Desk. To make member changes and upgrades to your membership level, contact us at membership@thinkplaycreate.org.  

Your Username is your email address. If you are unsure which email address you registered, please contact the membership department at membership@thinkplaycreate.org. In the case you forget your password that you created when registering online, you can request a reset link by following the “Forgot Password” prompts.  

We’re sorry, our memberships are non-transferable and non-refundable.

While we’re sorry to hear you won’t be continuing your membership with us, you do not have to call to stop a charge on your account. Our memberships are an opt-in process, meaning we won’t charge you for a membership, unless you ask us to.

Please email membership@thinkplaycreate.org to redeem or activate any physical gift certificate prior to making ticket reservations.