career opportunities

We pride ourselves in having innovative employees who love to think, play and create! We are excited to have the following openings:

Open Positions

Visitor Services Associate (Part Time)

TITLE: Visitor Services Associate

DEPARTMENT: Marketing and Communications

REPORTS TO: Manager, Visitor Services & Membership

TYPE OF POSITION: Part-time, non-exempt

SCHEDULE: Minimum one week day and one weekend day.

HOURS: 8:45am to 4:00 pm (some after hours as needed)

Salary: $12.50 per hour

The New Children’s Museum is a new model of children’s museum whose mission is to stimulate imagination, creativity and critical thinking in children and families through inventive and engaging experiences with contemporary art. 

The role of the Visitor Services Associate is to provide quality customer service to all visitors.  The Visitor Services Associate works directly with the Visitor Services & Membership Manager to ensure that our members & visitors have a positive, fun, and educational experience from the moment they arrive at the Museum.  The Visitor Services Associate works in three different areas including parking garage, welcome desk and birthday parties and acts as the hub of information for Museum happenings, and facilitates general visitor communication about the Museum and surrounding areas via telephone and in person.

Ideal Visitor Services Associate candidates are those who enjoy working with people of all ages and backgrounds, as well as those who have a strong desire to provide consistent, excellent customer service to visitors.

RESPONSIBILITIES

Parking Garage

  • Open and/or close the visitor parking garage at the beginning/end of the Museum’s public hours.
  • Greet motorists and direct them to parking spaces.

Welcome Desk

  • Cash register opening and closing procedures in accordance with written policies & procedures.
  • Data entry and sell daily admission tickets, parking, memberships and merchandise in Altru.
  • Answer main Museum phone line or return voicemail messages; respond to customer inquiries, providing information about programs & services, visitor complaints and concerns.
  • Maintain inventory stock of the following: administrative supplies, Museum collateral, neighborhood guides, visitor comment cards, etc.
  • Assist with Lost and Found.

Birthday Parties

  • Set up and clean up party place.
  • Communicate the party schedule and content to the birthday party host family upon arrival.
  • Assist the birthday party host family with set up, clean up, and time management for the duration of the party.
  • Escort birthday party host family to the Welcome Desk at the conclusion on the party to process payment. Ensure that the checkout form is properly filled out.
  • Work cooperatively with multiple departments including Operations, Visitor Services, Education and Exhibitions, etc.

QUALIFICATIONS

Education:

  • Two years college experience preferred.

Experience & Characteristics:

  • Must be available to work one weekend day per week
  • Minimum two years of related customer service/sales experience.
  • Available to commit to a consistent, part-time schedule that includes weekends, holidays, and occasional evenings.
  • Ability to promote sales with ease.
  • Outgoing, friendly, positive attitude.
  • Ability to effectively communicate to visitors the content and value of the Museum’s exhibitions, studios and programs.
  • Ability to work successfully with children, parents and caregivers from a diversity of backgrounds.
  • Excellent communication skills, both verbal and written.
  • Willingness to be certified in First Aid and CPR.
  • Cash handling skills required.
  • Must be an exceptional role model with a demonstrated ability to work with a team to accomplish goals in a supportive, collaborative and empowering manner.
  • Excellent problem-solving skills – must have a positive, creative approach to both and be an imaginative, flexible and resourceful individual.
  • Demonstrated ability to contribute to program ideas, develop effective plans and execute them with excellence.
  • Bilingual a plus.

 PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee is required to stand, walk and lift or move up to 30-50 pounds. The employee must be able to verbally communicate in a concise manner.

WORK ENVIRONMENT

The majority of work is performed in a museum environment with attendant noise level and requires observance of safe work practices, fire regulations, and avoidance of falls, trips, and similar office work hazards.  Due to the nature of the position, weekend hours will be required.

TO APPLY

Please submit your resume, three professional references, and a thoughtful cover letter that clearly describes how your skills and experience meet the qualifications of this position. Email all of the above to careers@thinkplaycreate.org and reference “Visitor Services Associate” in the subject line or apply below!

NO PHONE CALLS, PLEASE.

Updated 4/19/18

Event Production Staff (Part Time)

TITLE: Event Production Staff

DEPARTMENT: Marketing and Communications

REPORTS TO: Sr. Manager, Event Services

TYPE OF POSITION: Part-time, Non-exempt, On Call

Salary: $12.50 per hour

Schedule: As Needed

The New Children’s Museum is a new model of children’s museum whose mission is to stimulate imagination, creativity and critical thinking in children and families through inventive and engaging experiences with contemporary art.

The On Call Event Production Staff at The New Children’s Museum (“NCM”) assists in the preparation, set up and execution of special events and birthday parties at NCM.  They work to ensure that our clients have a positive, fun, and educational experience. Event Production Staff are part of the Events Services Team in the Marketing and Communications Department, reporting to the Senior Manager, Event Services. Training is provided by Event Services, Visitor Service and Education.

Ideal Event Production Staff candidates are those who enjoy working in a high energy environment, are calm under pressure, can think critically and who thrive in a team setting.  An interest and enthusiasm for the events industry is a plus. 

RESPONSIBILITIES

Internal and External Events:

  • Work with Event Services Lead and Floor Manager as instructed for setting up event area;
  • Facilitate client and vendor load in/out including but not limited to tables, chairs, stanchions, signage and sound equipment;
  • Work with Event Services Lead to ensure the needs and requests of clients are met throughout the event;
  • Provide information about the current exhibition and offer suggestions for engagement to guests;
  • Provide consistent, positive and excellent customer service to all vendors, clients, guests and other Museum Staff;
  • Maintain a neat, professional appearance, following Museum uniform and grooming policy;
  • Clean galleries and studios as needed;
  • Troubleshoot visitor issues;
  • Ensure the safety, orientation and comfort of guests;
  • Communicate with the security and janitorial team to identify safety issues;
  • Ensure the safety and cleanliness of all public areas;
  • Provide post event feedback to Event Services Lead and Coordinator to ensure accurate follow up with client;
  • Attend Employee Training Programs as required;
  • Additional duties as required.

Birthday Parties

  • Set up and clean up party
  • Communicate the party schedule and content to the birthday party host family upon arrival.
  • Assist the birthday party host family with set up, clean up, and time management for the duration of the party.
  • Escort birthday party host family to the Welcome Desk at the conclusion on the party to process payment. Ensure that the checkout form is properly filled out.
  • Work cooperatively with multiple departments including Operations, Visitor Services, Education and Exhibitions, etc.

QUALIFICATIONS

  • Available to commit to an inconsistent part-time schedule;
  • Minimum two years of related customer service work experience;
  • Positive attitude and team player;
  • Outgoing, friendly manner and solid communicator.
  • Bilingual skills a plus

PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee is required to stand, walk and lift or move up to 30 pounds. The employee must be able to verbally communicate in a concise manner.

WORK ENVIRONMENT The majority of work is performed in a museum environment with a high level of movement and requires observance of safe work practices, fire regulations, and avoidance of falls, trips, and similar office work hazards. Due to the nature of the position, weekend hours will be required.

TO APPLY

Please submit your resume, three professional references, and a thoughtful cover letter that clearly describes how your skills and experience meet the qualifications of this position. Email all of the above to careers@thinkplaycreate.org and reference “Visitor Services Associate” in the subject line or apply below!

No phone calls, please.

Submit Your Resume + Cover Letter!

Gift Membership Discount

Now is the perfect time to buy a membership! Gift a membership (for you or a friend) and get $10 off with code SUGARPLUM online or at the Welcome Desk.