career opportunities

We pride ourselves in having innovative employees who love to think, play and create! We are excited to have the following openings:

Open Positions

Event Production Staff (Part-time)

TITLE: Event Production Staff

DEPARTMENT: Marketing and Communications

REPORTS TO: Sr. Manager, Event Services

TYPE OF POSITION: Part-time, Non-exempt, On Call

SALARY RANGE: $12.50 per hour

SCHEDULE: As Needed

The New Children’s Museum is a new model of children’s museum whose mission is to stimulate imagination, creativity and critical thinking in children and families through inventive and engaging experiences with contemporary art.

The On Call Event Production Staff at The New Children’s Museum (“NCM”) assists in the preparation, set up and execution of special events and birthday parties at NCM.  They work to ensure that our clients have a positive, fun, and educational experience. Event Production Staff are part of the Events Services Team in the Marketing and Communications Department, reporting to the Senior Manager, Event Services. Training is provided by Event Services, Visitor Service and Education.

Ideal Event Production Staff candidates are those who enjoy working in a high energy environment, are calm under pressure, can think critically and who thrive in a team setting.  An interest and enthusiasm for the events industry is a plus.

 

RESPONSIBILITIES

 

Internal and External Events:

 

  • Work with Event Services Lead and Floor Manager as instructed for setting up event area;
  • Facilitate client and vendor load in/out including but not limited to tables, chairs, stanchions, signage and sound equipment;
  • Work with Event Services Lead to ensure the needs and requests of clients are met throughout the event;
  • Provide information about the current exhibition and offer suggestions for engagement to guests;
  • Provide consistent, positive and excellent customer service to all vendors, clients, guests and other Museum Staff;
  • Maintain a neat, professional appearance, following Museum uniform and grooming policy;
  • Clean galleries and studios as needed;
  • Troubleshoot visitor issues;
  • Ensure the safety, orientation and comfort of guests;
  • Communicate with the security and janitorial team to identify safety issues;
  • Ensure the safety and cleanliness of all public areas;
  • Provide post event feedback to Event Services Lead and Coordinator to ensure accurate follow up with client;
  • Attend Employee Training Programs as required;
  • Additional duties as required.

Birthday Parties

  • Set up and clean up party
  • Communicate the party schedule and content to the birthday party host family upon arrival.
  • Assist the birthday party host family with set up, clean up, and time management for the duration of the party.
  • Escort birthday party host family to the Welcome Desk at the conclusion on the party to process payment. Ensure that the checkout form is properly filled out.
  • Work cooperatively with multiple departments including Operations, Visitor Services, Education and Exhibitions, etc.

QUALIFICATIONS

  • Available to commit to an inconsistent part-time schedule;
  • Minimum two years of related customer service work experience;
  • Positive attitude and team player;
  • Outgoing, friendly manner and solid communicator.
  • Bilingual skills a plus

PHYSICAL DEMANDS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee is required to stand, walk and lift or move up to 30 pounds. The employee must be able to verbally communicate in a concise manner.

WORK ENVIRONMENT The majority of work is performed in a museum environment with a high level of movement and requires observance of safe work practices, fire regulations, and avoidance of falls, trips, and similar office work hazards. Due to the nature of the position, weekend hours will be required.

TO APPLY

Please submit your resume along with a thoughtful cover letter that clearly describes how your skills and experience meet the qualifications of this position.

Museum Playworker (Part-time)

TITLE: Museum Playworker

DEPARTMENT: Exhibitions and Education

REPORTS TO: Manager, Exhibition Development

TYPE OF POSITION: Part-time, Non-Exempt

HOURS: 15-29 hours/week

Museum Playworkers at The New Children’s Museum (“NCM”) work to support open-ended, child-directed play experiences within the Museum’s installations and other public spaces. The Museum Playworker’s role is to observe what is happening at the Museum and to respond in ways that create an environment in which all can play. Museum Playworkers receive special training in playwork– a practice that originated on adventure playgrounds in the United Kingdom. Ideal Museum Playworker candidates are curious and playful people who enjoy working with people of all ages and backgrounds, who understand the needs of children of different ages, who like to help others and communicate information, and who thrive in a team setting. A passion for children’s play and welfare, a strong interest in the arts, and a desire to learn about playwork practice is essential.

RESPONSIBILITIES:

Play provision and visitor interaction

  • Support the play process, modeling creative and respectful ways to interact with children in the ways children choose to play. Greet and engage adult visitors and support them in their chosen roles, which may include play partners, observers, learners, or mentors.
  • Engage in a daily individual and group reflective practice that includes recording observations of children’s play and sharing them, in order to consistently improve and adjust to diverse play experience at the Museum.
  • Learn about and be prepared to communicate information about Museum artworks and artists.

Exhibition cleaning, safety and artwork development

  • Clean and stock galleries to ensure the safety and cleanliness of all public areas.
  • Work as a team to open and set up exhibition spaces in the morning and close them at end of day.
  • Troubleshoot visitor issues and be trained and prepared for emergencies.
  • Ensure the safety, orientation and comfort of visitors.
  • Assist parents/caregivers in administering first-aid and complete incident reports.
  • Communicate with the Museum’s maintenance team to identify safety issues.
  • When appropriate, assist commissioned Museum exhibition artists to test future artwork/installation components;.
  • Assist in formative, front-end, summative and remedial exhibition evaluation by documenting the experiences of children and adults.
  • Troubleshoot artwork issues and notify Exhibitions Assistant or Coordinator of any artwork damage that cannot be resolved.
  • Participate in weekly deep cleanings that require some physical labor.

QUALIFICATIONS:

  • Two years college experience preferred.
  • Experience with contemporary art, performance, improv, and/or playspace design a plus.
  • Available to commit to a consistent part-time schedule, at least three days a week, including at least one full weekend day.
  • Available to work weekends, holidays and occasional evenings.
  • Available to commit to a weekly, ongoing team meeting every Tuesday.
  • Ability to work successfully with children, parents and caregivers from a diversity of backgrounds.
  • Positive attitude and team player.
  • Solid communicator: participate as a member of our community in which collaboration, dialogue, and exchange are practiced values.
  • Outgoing, friendly manner and ability to engage with visitors with ease.
  • Flexible and adaptable, with a sense of humor.
  • Willing to be certified in First Aid and CPR.
  • Bilingual a plus.

PHYSICAL DEMANDS:

 The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee is required to stand, walk and lift or move up to 30 pounds. The employee must be able to verbally communicate in a concise manner.

WORK ENVIRONMENT:

 The majority of work is performed in a museum environment with attendant noise level and requires observance of safe work practices, fire regulations, and avoidance of falls, trips, and similar office work hazards. Due to the nature of the position, weekend hours will be required.

TO APPLY:

Please submit your resume, along with a thoughtful cover letter that clearly describes how your skills and experience meet the qualifications for this position. No phone calls, please.

Visitor Services Associate

Title: Visitor Services Associate

Department: Marketing and Communications

Reports to: Manager, Visitor Services

Classification: Part-time, hourly (15-29 hours per week)

Hourly Rate: $12.50 per hour

The New Children’s Museum is a new model of children’s museum whose mission is to stimulate imagination, creativity and critical thinking in children and families through inventive and engaging experiences with contemporary art.

The role of the Visitor Services Associate is to provide quality customer service to all visitors.  The Visitor Services Associate works directly with the Manager to ensure that our visitors have a positive, fun, and educational experience at the Museum. The Visitor Services Associate acts as the hub of information for Museum happenings and facilitates general visitor communication about the Museum and surrounding areas via telephone and in person.  Visitor Services Associates are responsible for greeting and welcoming visitors as they arrive in the parking garage and enter the Museum, as well as providing high-quality service with ticket and membership purchases and visit planning suggestions.  Visitor Services Associates also facilitate birthday parties at the Museum to ensure that party visitors have a positive, fun, and creative birthday party experience.  Depending on scheduling, each Visitor Services Associate may be assigned to fulfill all of the above three areas of responsibility on a given workday.

Ideal Visitor Services Associate candidates are those who enjoy working with people of all ages and backgrounds, as well as those who have a strong desire to provide consistent, excellent customer service to visitors.

RESPONSIBILITIES

Parking Garage

  • Open and/or close the visitor parking garage at the beginning/end of the Museum’s public hours.
  • Greet motorists and direct them to parking spaces.
  • Promote and sell parking and daily admissions.
  • Check in members.
  • Provide information regarding Museum programs and services, including but not limited to school visits, camps, birthday parties, etc.
  • Other duties as assigned.

Welcome Desk

  • Cash register opening and closing procedures in accordance with written policies & procedures.
  • Sell daily admission tickets, parking, and merchandise to visitors, and check in existing members.
  • Promote and sell memberships.
  • Answer main Museum phone line or return voicemail messages; respond to customer inquiries and visitor complaints and concerns.
  • Provide information regarding Museum programs and services, including but not limited to school visits, camps, birthday parties, etc.
  • Data entry for new/existing members in Raiser’s Edge (Membership database).
  • Monitor cash in reserve banks to ensure adequate change is maintained. Notify Manager, Visitor Services if smaller bills and coins are needed.
  • Update daily workshop schedule and announce times to all staff via walkie talkie.
  • Working knowledge of all aspects of the Museum’s point of sale (POS) system – QuickBooks POS. Provide maintenance when necessary. Contact vendor when necessary.
  • QuickBooks POS report generation and metrics reporting. Provide information about the current exhibition and offer suggestions for engagement to visitors.
  • Maintain Welcome Desk Will Call sheet.
  • Monitor visitor sign-in log and distribute badges. Notify Manager, Visitor Services if more badges are needed.
  • Monitor sticker and receipt tape supplies. Contact Manager, Visitor Services to replenish stock.
  • Maintain inventory stock of the following items used or offered to patrons at the Welcome Desk/Lounge:
  • Administrative supplies
  • Museum information pamphlets
  • Membership forms
  • Customer feedback and visitor experience forms
  • Restaurant recommendations
  • Prepare item request list for low or out of stock items and submit to the Manager, Visitor Services.
  • Assist with Lost and Found.
  • Troubleshoot visitor issues.
  • Ensure the safety, orientation, and comfort of visitors.
  • Ensure the safety and cleanliness of public areas.
  • Handle emergency situations (Serve as lead in calling 911, contact Senior Staff, and ensure incident reports are completed).
  • Promote the Museum’s mission.
  • Provide feedback to the Manager, Visitor Services regarding work-related issues.
  • Other duties as assigned.

Birthday Parties

  • Set up party room prior to guests arriving.
  • Communicate the party schedule and content to the birthday party host family upon arrival.
  • Assist the birthday party host family with set up, clean up, and time management for the duration of the party.
  • Be present in or near party room while it is occupied with visitors.
  • Answer birthday cost/content questions that may arise.
  • Escort birthday party host family to the Welcome Desk at the conclusion on the party to process payment. Ensure that the checkout form is properly filled out.
  • Work cooperatively with multiple departments including Operations, Visitor Services, Education and Exhibitions, etc.
  • Clean up party room prior at the conclusion of the party.
  • Troubleshoot visitor issues.
  • Ensure the safety, orientation, and comfort of visitors.
  • Ensure the safety and cleanliness of the party room.
  • Handle emergency situations (Serve as lead in calling 911, contacting Senior Staff, and ensure incident reports are completed).
  • Provide feedback to the Visitor Services Lead regarding work-related issues, comments, or concerns.
  • Other duties as assigned.

QUALIFICATIONS

Education:

  • Two years college experience preferred.

Experience & Characteristics:

  • Minimum two years of related customer service/sales experience.
  • Available to commit to a consistent, part-time schedule that includes weekends, holidays, and occasional evenings.
  • Ability to promote sales with ease.
  • Outgoing, friendly, positive attitude.
  • Ability to effectively communicate to visitors the content and value of the Museum’s exhibitions, studios and programs.
  • Ability to work successfully with children, parents and caregivers from a diversity of backgrounds.
  • Excellent communication skills, both verbal and written.
  • Willingness to be certified in First Aid and CPR.
  • Cash handling skills required.
  • Must be an exceptional role model with a demonstrated ability to work with a team to accomplish goals in a supportive, collaborative and empowering manner.
  • Excellent problem-solving skills – must have a positive, creative approach to both and be an imaginative, flexible and resourceful individual.
  • Demonstrated ability to contribute to program ideas, develop effective plans and execute them with excellence.
  • Bilingual a plus.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit, talk, see and hear. The employee is required to stand, walk and lift or move up to 30-50 pounds. The employee must be able to verbally communicate in a concise manner.

WORK ENVIRONMENT

The majority of work is performed in a museum environment with attendant noise level and requires observance of safe work practices, fire regulations, and avoidance of falls, trips, and similar office work hazards.  Due to the nature of the position, weekend hours will be require

TO APPLY

Please submit your resume, along with a thoughtful cover letter that clearly describes how your skills and experience meet the qualifications for this position. No phone calls, please.

NO PHONE CALLS, PLEASE.