how and when do i pay?
All payments are accepted upon arrival on the day of your tour or within 30 days following your visit. We accept cash, check and credit cards. Checks should be made payable to The New Children’s Museum. We do not accept purchase orders, memberships, or coupons. We do not issue refunds. Should payment be made in advance, any excess funds cannot be refunded and will be considered a donation. For excessively late invoices, we reserve the right to add additional fees and/or to prohibit future visits.
what is your cancellation policy?
No shows or cancellations given within 7 days of scheduled visit will be charged 50% of their scheduled fee.
is there a space for our group to eat their lunches while at the museum?
Yes, groups may eat al-fresco in the Park adjacent to the Museum. There is also a Museum cafe available to visitors.
Can we go back into the Museum after our visit is done?
No, visits are limited to their reserved 2-hour time. We will send groups a 2-for-1 coupon via email following their visit to share with students so they can return later with their families.
what is your chaperone policy?
Chaperones are needed for group management and class support. We ask you to recruit helpful chaperones within the ratio required (1:5 for PLAY Excursions and 1:7 for THINK Tours and CREATE Explorations). Extra chaperones beyond these ratios will be charged $5. Aides for students with special needs are not charged. Bring only the number of chaperones required. If extra parents want to participate for fun, encourage them to instead take advantage of the 2-for-1 coupon you will be sent after visiting.
where is the museum located?
where can we park or get dropped off?
Bus drop-off – Direct your bus driver to drop off students in the bus loading zone on Island Avenue in front of the Museum. This is the only designated bus drop-off and parking location; buses are encouraged to park offsite.
Car parking – The Museum’s on-site underground parking structure has a weekday daily rate of $10 per vehicle. The garage does not open until 9:00am. Metered parking is recommended as the garage is subject to reaching capacity.
Review parking and transit information for auto, bus, train and trolley information.
Plan to arrive 15 minutes before your visit starts to allow for check-in time.
how do i prepare my group for a tour?
Group leaders are encouraged to take advantage of a free pre-visit to the Museum to become familiar with the Museum’s layout and current exhibitions. Simply show your visit confirmation at the Welcome Desk for free educator access.
Review the current installations to gain a better understanding of what your students will experience on their visit.
Group leaders will be provided with important tour logistical information when the visit is confirmed.
who can i contact if i have questions, concerns, or requests?
Contact the Education Department at firstname.lastname@example.org.